For further information, please contact reservations at 1-855-832-7667
ENTRY REQUIREMENTS
Effective for arrivals starting May 1, 2022, all visitors must provide official proof of full vaccination for entry. For full information and the latest updates, please visit www.turksandcaicostourism.com
Here are some of the enhanced programs we have instituted to maintain social distance and advanced hygiene to keep you safe:
Smile, Wave, Wink and Nod – It’s still “One Love” (but with extra space)
Everybody wants a handshake or a hug, but these days a smile, wave, or elbow bump is the way to go. Our team will welcome you in a new way, but please know the welcome is as strong as ever. We are so happy you are here!
More Room for You on the Beach and Pool Areas
We’ve spaced our beach and pool chairs to offer you and your family extra social distance. Please respect your neighbor’s space and let’s keep everyone safe.
Dining Areas – More outdoor dining available
We offer plenty of “al fresco” dining and extra space between tables at all of our dining areas.
Hand Sanitizers and Hand Washing
Frequent hand washing and hand sanitizers is the new normal. Let’s keep ‘em clean at all times! You’ll find hand sanitizers in our public areas for your convenience.
Social Distancing and Face Masks
The Turks and Caicos Government requires social distancing and the wearing of face masks while out in public. Please feel free to bring your own or we will provide them while you are out and about. Our resort teams also will be wearing masks and giving you extra space, too.
Disposable Items
We will be featuring more single-use paper products like cups, glasses and paper menus to minimize commonly-touched items.
24/7 Nurse on Duty
Not feeling well? We have a 24-hour Nurse on Duty at the Turks and Caicos Collection. Whether it’s too much sun or another issue, be assured that keeping healthy during your stay with us is top-of-mind.
Extra Hygiene and Sanitization Efforts
You’ll notice our team is vigorously cleaning and sanitizing all “touch points” like elevators, public restrooms, shuttle buses, and so forth. Please help us in keeping our resorts germ-free by following requested guidelines to wash your hands frequently and use our complimentary hand sanitizer stations. Together we will maintain a healthy environment for us all.
RESERVATION, DEPOSIT AND CANCELLATION POLICIES
The following policies are for individual reservations for stays outside of Christmas/New Years Festive period.
Deposit: A $200 deposit per room is required at time of booking to secure a room reservation.
Final Payment: Final payment is due 30 days prior to arrival.
Cancellation: Free cancellation 31 days or more prior to arrival. If reservation is cancelled 30 days or less before arrival, a 50% cancellation fee applies.
No Show: A 100% cancellation fee will apply to the reservation.
Short Stay/Early Departure: A 100% cancellation fee will apply to the reservation.
For the Christmas/New Years Festive Period (Dec. 20, 2023 – Jan. 3, 2024)
Deposit: A $200 deposit per room is required at time of booking to secure a room reservation.
Final Payment: Final payment is due 30 days prior to arrival.
Cancellation: Free cancellation 31 days or more prior to arrival. If reservation is cancelled 30 days or less before arrival, a 100% cancellation fee applies.
No Show: A 100% cancellation fee will apply to the reservation.
Short Stay/Early Departure: A 100% cancellation fee will apply to the reservation.
For wedding and group enquiries, please contact groups@turksandcaicoscollection.com.
TRAVEL INSURANCE: We recommend that you purchase trip protection travel insurance to protect you, your loved ones and your vacation.
Book Direct for a Complete Resort Experience!
When you book directly with the resort, you receive the following all-inclusive amenities and services:
- BEST RATE GUARANTEE: We guarantee the lowest available room rate when you book on our website or through our reservations team. If you find a lower rate on another site prior to your arrival, we will match the lower rate for the same room and travel dates.
- $200 deposit per room at time of booking to secure your reservation.
- Free cancellation up to 31 days prior to your arrival.
- 15% discount on Spa treatments.
- 10% discount on the following tours: Sand Dollar ½ Day Snorkel Charters, Sea Bobbing, Mangrove ECO Tours and Tubing.
Maximum Occupancies:
- Studios – 2 people
- One bedroom suites – 4 people
- Two bedroom suites – 6 people
- Three bedroom suites – 8 people
Extra Person Charges:
Your all-inclusive experience in Turks and Caicos includes resort accommodations, all meals at any of the resort’s restaurants, unlimited domestic and premium beverages, entertainment and more for the number and age(s) of guests indicated in your confirmed reservation. An additional fee will apply for any unregistered persons, and will be collected by the resort.
kids stay free age 12 and under- year round!
Kids age 12 and under stay free in a suite when traveling with paying adults up to the maximum occupancy (e.g. a 1-Bedroom Suite with 2 adults will allow 2 free kids up to the maximum occupancy of 4 persons). Be sure to indicate the age of the child in your reservation at time of booking.
Hurricane Policy:
If the Turks and Caicos Islands are under a hurricane warning from NOAA’s National Hurricane Center
Before Arrival: Change fees are waived. Credit will be provided in a certificate for a future stay to be taken by Dec. 24 of the next calendar year for travel during a similar season (low or high) based on availability.
Late Arrival / Early Departure: Change fees and short stay penalties are waived. Guest can receive a credit for unused nights due to late arrival or early departure. Credit will be provided in a certificate for a future stay to be taken by Dec. 24 of the next calendar year.
In-House Guest Stay Extensions: Should the Providenciales Airport (PLS) be closed temporarily, special reduced rates will be extended directly to affected in-house guests to extend their stay based on availability.
